Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter December 10, 2021 The Buffett Newspaper Test: What It Means and Why It's Important Transparency and consequences can be powerful leadership deterrents. For the board and CEO and their personal brands, the critical question is, what will key decision-makers in their organisation do in situations when no one is watching? When the subject of ethical and responsible business behavior arises, Warren Buffett advises managers to evaluate every action they take — and not just by legal… Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey April 4, 2024 CIOs and CTOs See Skills, Staffing and Talent as Top Risk Concerns Businesses today face a myriad of challenges as they work to adapt and transform their operational models in order to overcome future obstacles, including competitive pressures and cyber threats. Moreover, the global marketplace is deeply influenced by advancements in technology, changing regulations and economic factors, all of which necessitate access to skilled professionals and expertise.… Podcast Transcript July 27, 2023 Transcript | The Rise of Generative AI – with Christine Livingston ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all… Podcast July 28, 2023 Podcast | The Rise of Generative AI – with Christine Livingston ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all… Podcast December 11, 2023 Risky Women Podcast | Complexity of the Compliance Landscape Jenny Wong, a managing director at Protiviti, engages in a conversation with Debra Au, a managing director and head of legal, compliance and secretariat, Hong Kong and China, at DBS Bank Hong Kong.Watch the video podcast as Jenny and Debra delve into the regulatory compliance challenges confronting financial institutions in the Asia-Pacific (APAC) region. They discuss the adoption of compliance… Video December 11, 2020 Understanding the Relationship Between Business Continuity Management and Operational Resilience We often get asked, what is the difference between business continuity management (BCM) and operational resilience? Rather than look at the differences, we believe the best way to answer this question is to look at the relationship between these two programmes. Blogs July 19, 2023 ISSB sets new IFRS sustainability disclosure standards: Jurisdictions must act The ISSB has released the first sustainability disclosure standards. They’re voluntary, but wide adoption is expected among IFRS reporters around the globe.The standards focus on climate disclosures, targets and metrics, initially through ISSB S2.IFRS reporters will benefit from complying with any applicable European Sustainability Reporting Standards first because of their more comprehensive… Flash Report December 30, 2020 PPP 2.0 – A Renewed Opportunity (and New Set of Headaches) for Lenders As the old saying goes, the best deals are made when neither side gets exactly what it wants. By that standard, the most recent federal pandemic relief bill that finally passed into law in late December certainly qualifies as a great deal. Democrats who for months had been seeking a bill in excess of $3 trillion were undoubtedly disappointed by the final price tag of slightly more than $900… Newsletter July 13, 2022 Finding Stability and Opportunity Amid Economic Uncertainty With the economic outlook constantly shifting as if it were a moving target, directors need to embrace change and set a tone of focus and confidence when looking to the future. It all starts with asking the right questions. Growth across the global economy is slowing. With the growth rate projected to shrink in 2022 and 2023 by half of what it was in 2021, business conditions have likewise… Load More
