Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey December 8, 2022 Executive Perspectives on Top Risks for 2023 and 2032 The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Flash Report February 23, 2022 The Russian Invasion of Ukraine: Its Potential Implications and Impact On February 21, after months of building up forces close to Ukraine’s borders, Vladimir Putin recognised the Luhansk and Donetsk regions of Ukraine as “independent people’s republics.” He ordered the Russian Defense Ministry to deploy troops in those regions to “maintain the peace.” These actions commenced on the anniversary of Russia’s invasion of Crimea almost eight years to the day. The… Whitepaper September 22, 2022 Artificial Intelligence: Can Humans Drive Ethical AI? Artificial intelligence (AI) is a powerful technology that’s driving innovation, boosting performance, and improving decision-making and risk management across enterprises. It’s also turning data into the key driver of competitive advantage. Over the next two years, organisations across all industries plan to deploy or increase their use of artificial intelligence, according to a recent global… Newsletter August 16, 2021 The World Is a Zoo: Framing Risks in the Boardroom As disruption and the unexpected have become the norm in many industries, clarity is needed around framing the boardroom risk conversation. In 2009, in the wake of the great financial crisis, the National Association of Corporate Directors (NACD) published a report on the board’s risk governance process, recommending five risk categories for boards to differentiate risks for discussion… Newsletter August 15, 2022 Improving Board Performance in Disruptive Times The 2020s are well on their way to earning the ominous label of a troubling, disruptive decade, but there remain viable opportunities amid the challenges. What is the board’s role in preparing the organisation for “show-stopping” and potentially existential risks? The Story: A global board survey conducted by McKinsey of approximately 1,500 corporate directors found that directors “are not… Flash Report April 27, 2022 Skills and Scale The New Finance Labor Model Proves Its Real-World ValueThe finance labor model of the future has passed a major test – and it was a massive one. The results of Protiviti’s latest global survey of CFOs and finance leaders show that finance organisations which leverage a diverse talent pool of full-time employees, contract and temporary workers, expert external consultants, and managed services and… Newsletter February 21, 2023 Talent Strategies Demand a New Normal People and culture sit atop the list of key risk concerns of board members and executives worldwide looking out over the next 12 months as well as into 2032, according to the latest Top Risks Survey from Protiviti and NC State University’s ERM Initiative. Even amid an uncertain economy, inflationary conditions and fears of a possible recession, people, talent and culture issues stand out as… Blogs August 10, 2023 Technical debt demands your attention Technical debt consumes nearly one-third of technology budgets and more than one-fifth of technology professionals’ time; 70% of CIOs and technology leaders view technical debt as a major drag on their organisation’s ability to innovate. Flash Report November 3, 2020 PCAOB Issues Interim Analysis Report on Initial Impact of CAM Requirements On October 29, the Public Company Accounting Oversight Board (PCAOB) released an interim analysis report,[1] along with two accompanying white papers, in which the board provides its analysis and perspectives on the initial impact of its critical audit matter (CAM) requirements and the insights learned from stakeholders. Load More
