Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper September 17, 2020 Exploring the Next Generation of Internal Auditing Within the Technology, Media & Telecommunications Industry Mammoth waves of disruption are both buffeting and igniting organizations in their drive to change and stay relevant, and internal audit functions have seen the effects. It’s now time for internal audit leaders and their teams to take the initiative, stand up and ride their own wave of transformation and innovation. For more information, read our full survey report, Exploring the Next Generation… Whitepaper September 24, 2020 Exploring the Next Generation of Internal Auditing Within the Energy & Utilities Industry Mammoth waves of disruption are both buffeting and igniting organisations in their drive to change and stay relevant, and internal audit functions have seen the effects. It’s now time for internal audit leaders and their teams to take the initiative, stand up and ride their own wave of transformation and innovation. For more information, read our full survey report, Exploring the Next Generation… Infographic February 28, 2023 Infographic | Consumer Products and Retail Executive Perspectives on Top Risks 2023 Across many retail and consumer goods categories, companies are contending with talent shortages that have increased labor costs, product availability challenges, difficulty sustaining customer loyalty and retention, and pressure to implement sustainability practices. According to results from the latest Protiviti-NC State global top risk survey, these are among the key issues being discussed in… Newsletter September 29, 2023 Private Equity Insights Q3 2023 In our latest issue of Private Equity Insights, we offer Protiviti’s latest thinking on ESG issues – specifically, assessing sustainability through an investment and value creation lens. We offer further thoughts on AI (including generative AI) from the board’s and the CFO’s point of view, and we bring the general counsel into the mix through an informative discussion on building legal operations… Whitepaper December 21, 2022 Software Company CFOs Discuss Risks, Budgeting and Talent Issues Chief financial officers (CFOs) of high-growth software organisations met virtually to discuss topics of mutual interest, including top risks, leading industry practices and trends. The agenda for this small-group meeting, conducted under Chatham House Rule, was created through a series of pre-interviews. Protiviti managing directors Scot Glover and Noah Kessler, hosted the exchange. Comments… Flash Report July 26, 2023 PCAOB Issues Staff Update and Preview of 2022 Inspection Observations Discover PCAOB's 2022 Inspection Observations & tech-auditing trends. Crucial insights for SEC registrants & audit committees. Read the full report here. Survey April 6, 2023 Energy and Utilities Finance Trends Survey Infographic From automation and cloud to ESG and talent management, CFOs are reimagining their long-term roles. These are among the key takeaways from the results of Protiviti’s latest Global Finance Trends Survey. Download Infographic Flash Report November 15, 2022 Biden Doubles Down at COP27 Last Friday at the 2022 United Nations Climate Change Conference, or Conference of the Parties of the UNFCCC (more commonly referred to as COP27), in Egypt, United States President Joe Biden asserted that global warming posed an existential threat to the planet and promised his country would meet its targets for fighting it. In his speech, he said, “The climate… Newsletter May 16, 2022 Three Keys for CEOs: Relevance, Culture and Alignment A recent Protiviti global survey indicates varying views across different executive groups about the overall risk environment. CEOs rate the relative riskiness of the business environment higher for 2022 than anyone else, jumping from the lowest rating in 2021 to the highest rating in 2022. Also, the number of risks that CEOs noted would have a “significant impact on their business”… Load More
