Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Newsletter April 8, 2024 A Call to Action for Boards Die von Protiviti, BoardProspects und Broadridge durchgeführte erste Global Board Governance Survey fasst über 1.000 globale Ansichten von Direktoren und C-Suite-Führungskräften über die Rolle und Effektivität des Vorstands zusammen. Flash Report March 23, 2022 The War in Ukraine: Globalisation Takes Another Hit Since the crisis in Ukraine began, Protiviti has issued three Flash Reports. The first addressed Vladimir Putin’s initial foray into two Ukrainian regions with “peacekeeping forces,” the West’s initial wave of sanctions and the implications for companies worldwide. The second reported on the unprovoked all-out invasion of Ukraine, the economic fallout and other actions ostracising Russia from the… Newsletter August 10, 2023 Is Your Board Technology-Engaged? With technology clearly a material driver of change, boards of larger companies are trending toward a more strategic focus on technology. Should your board be a part of that trend?Why it matters: The board community has been acknowledging the speed of disruptive innovation, largely driven by emerging technologies.Yes, but: There are also considerations pertaining to speed-to-market, technical… Whitepaper September 19, 2022 2022 IT Audit Technology Risks in Tech, Media & Telecom Survey Shows Elevated Concerns Around Cybersecurity, Privacy and Compliance for the Technology, Media and Telecom Industry For the technology, media and telecommunications (TMT) industry, the greatest IT audit concerns in 2022 lie with cybersecurity-related breaches, privacy and regulatory compliance. More than 1,000 IT audit leaders and professionals from the TMT industry provided this… Podcast July 21, 2022 Risky Women Podcast | Compliance & Risk Challenges for Small Asset Management Firms: Amy Aubin Jackie Sanz of Protiviti talks with Amy Aubin, a CCO of two firms in Canada, about compliance and risk challenges faced by compliance professionals of smaller firms in the asset management industry, where innovation and access to compliance networks are of importance in the management of risk.Amy Aubin is the Chief Compliance Officer of Waypoint Investment Partners Inc., an independent wealth… Podcast November 27, 2023 Risky Women Podcast | Strategic Risk Kimberly Dickerson, Executive Vice President - Global Head of Operations and Technology at Protiviti, speaks with Star McDade, Senior Vice President, Audit Services - Staff Agencies, Analytics & Insurance (SA&I) at USAA, about confronting stereotypes by demonstrating the positive influence of risk and assurance professionals, overcoming the challenges in the transformation of auditing… Flash Report November 8, 2021 Developments at and during COP26: The First Week The 12-day UN Climate Change Conference of the Parties (COP) is underway in Glasgow, after a yearlong delay caused by the COVID-19 pandemic. For over 25 years, the UN has been bringing together world leaders and other interested parties to discuss global climate matters. This year’s summit is the 26th annual meeting, thus the name COP26. As context for COP26, a predecessor event – COP21 –… Whitepaper June 24, 2022 PCI Security Standards Council Publishes New Versions of Self-Assessment Questionnaires On April 29, 2022, the PCI Security Standards Council (PCI SSC) released new versions of the PCI DSS Self-Assessment Questionnaires (SAQs) ahead of the anticipated June 2022 release timeline. After the release of the new version of PCI DSS 4.0 a month prior, the new versions of the SAQs have been updated to reflect changes in the standard, as well as to adjust requirements applicable for… Newsletter September 10, 2020 Operational Resilience Gets a Makeover in the “New Normal” Churchill said he strived “to foretell what is going to happen tomorrow, next week, next month, and next year — and to have the ability afterwards to explain why it didn’t happen.” His acknowledgment of the futility in predicting the future is especially apropos today as markets transition to the eventual “new normal.” The business model is akin to a finely tuned machine requiring the… Load More
