Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Blogs April 15, 2021 Customer Experience – How online retail changed the game for COOs Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-… Survey February 3, 2021 Executive Perspectives on Top Risks for 2021 and 2030 Key issues being discussed in the boardroom and C-suiteThe range of uncertainties facing business leaders around the globe in 2021 is overwhelming.Challenges triggered by a rare airborne virus creating a global pandemic continue unfold, combined with numerous other risk issues, such as growing social unrest and polarisation, and ever-present challenges ranging from new technologies and… Whitepaper April 28, 2022 Operational Resilience: Considerations For Boards, The C-Suite and Enterprisewide Implementation Since the beginning of 2020, organisations have been working tirelessly to address the range of complex issues accentuated by the COVID-19 pandemic. While this work continues for many organisations, forward-thinking business leaders are also looking beyond the crisis to operationalise new strategies that will help them build resilient enterprises for many decades to come. Resilience is not about… Whitepaper March 16, 2023 Modern data architecture as a strategic lever in the competitive landscape Data has become the life blood of businesses and properly managing that data to gain the most value is becoming ever more important as businesses seek to remain competitive. This Insights paper will address the importance of investing in the processes, practices, and technologies to maximise the value of data in an enterprise. Flash Report April 10, 2020 COVID-19 Crisis Drives FASB to Propose Delays to Effective Dates of Revenue Recognition and Lease Accounting Standards for Certain Entities At its April 8 meeting, the Financial Accounting Standards Board (FASB) proposed delaying, for certain entities, the effective dates of its accounting standards for revenue recognition (Accounting Standards Update No. 2014-09, Revenue from Contracts with Customers (Topic 606)) and lease accounting (Accounting Standards Update No. 2016-02, Leases (Topic 842)). The board… Whitepaper August 22, 2022 Attack operational inefficiencies to align with strategy and optimise costs Are your operations truly supporting your business strategy? If not, it’s time to assess and optimise the right processes in your organisation. Executive summary Consider if this scenario sounds familiar: Your organisation has expanded significantly over the past few years, increasing both its customer base and number of employees. The business strategy is driving a highly successful growth… Client Story July 24, 2022 Managing through change: A small professional association gains flexibility and freedom Smaller firms can’t afford to be heavily dependent on technical consultants or bound to a portfolio of siloed applications that don’t provide the ability to track data. Recently, the visionary leader of a healthcare professional association freed her business from these dilemmas. But the flexibility and strength her small team stood to gain from their digital transformation initiative were… Whitepaper February 24, 2021 How New York’s New Truth in Lending Act Measures Against California and Federal Acts President Lyndon B. Johnson in 1968 signed the Federal Truth in Lending Act (TILA) to provide greater transparency regarding credit terms and fees. While greatly assisting consumers in comparison loan shopping, the regulation excluded business loans, as business owners were generally considered financially savvier than an average consumer and did not need protection. Fast-forward to December 23,… Blogs July 21, 2022 Tackling Tomorrow Today: ‘New ways of working need new tech’ Eileen Burbidge is a prominent early-stage technology investor in London, having moved from the U.S. to the U.K. in 2004 to work for Skype. Speaking at the Protiviti and Robert Half Tackling Tomorrow Today event in June, she shared her story of leaving Silicon Valley, why her children’s influence is important, and the trends for businesses to watch. Newsletter April 17, 2020 COVID-19: Paradigm Shift in the Boardroom (An Expanded Discussion) The discussion below is a more complete coverage, including examples, of the topic addressed in Issue 127 of Board Perspectives: Risk Oversight and on NACD/BoardTalk.The global COVID-19 pandemic is a different experience from other catastrophic events like the September 11, 2001 attacks and the 2007-2008 global financial crisis. It is spawning new thinking in all quarters,… Load More