Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Blogs April 15, 2021 Customer Experience – How online retail changed the game for COOs Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-… Blogs April 29, 2021 Get ready for the Great British shopping spree About John Ashcroft We are delighted to be partnering with Dr John Ashcroft to bring you the latest in a series of quarterly briefings and monthly updates on the UK and world economy. We will be looking at markets, growth and inflation and what this means for the UK finding its feet post-Brexit on the globally stage. John Ashcroft PhD, BSC.(Econ) FRSA CBIM is author of The Saturday Economist, a… Newsletter April 13, 2023 Transforming the Business to Operate at Market Speed As a term in business, “agile” is typically used to refer to a project management methodology, especially for software development. But there is a different, more strategic connotation of agility that merits close attention by boards as markets evolve. Video October 25, 2021 End-User Developed Applications (EUDAs): Still hiding in the organisation’s shadow? In this roundtable, we covered the key EUDA risks to consider, discussed how to manage these risks to ensure better governance and compliance. Other areas of discussion were: Establishing an EUDA control framework Consideration of managing EUDA risks for newer low code technology such as Power BI, PowerApps and Power Virtual Agent Leveraging technology to monitor and manage EUDA risks… Blogs October 21, 2021 Ransomware attacks: Balancing protection and response Ransomware cyber-attacks are increasing around the world. But companies can’t always rely on insurance to bail them out. Vinayak Ram and Martin Douglas from Protiviti UK explore the changing dynamics of the market, and why companies need to balance investment in protection, with the right policies to help them recover. In May, one of the largest ever cyber-attacks in US history took place on a… Newsletter August 10, 2023 Is Your Board Technology-Engaged? With technology clearly a material driver of change, boards of larger companies are trending toward a more strategic focus on technology. Should your board be a part of that trend?Why it matters: The board community has been acknowledging the speed of disruptive innovation, largely driven by emerging technologies.Yes, but: There are also considerations pertaining to speed-to-market, technical… Blogs October 8, 2021 How To Lead (Better) During Times Of Change Business leaders are responding to unprecedented challenges, but too many are still navigating them alone. Scott Bolderson and Mark Peters, managing directors at Protiviti UK, explore how leaders can improve their thinking, and cultures, to change the companies they run. Blogs July 20, 2021 Working models are evolving, but COOs will test out plans first Key headlines to feature on website Chief operating officers (COOs) are planning for colleagues to work at home and in offices, but they will spend time testing plans before committing to this approach over the long term. COOs want to retain flexibility, trust and a focus on wellbeing, but they are worried about the return of presenteeism. They are also concerned about undoing years of good… Newsletter August 16, 2021 The World Is a Zoo: Framing Risks in the Boardroom As disruption and the unexpected have become the norm in many industries, clarity is needed around framing the boardroom risk conversation. In 2009, in the wake of the great financial crisis, the National Association of Corporate Directors (NACD) published a report on the board’s risk governance process, recommending five risk categories for boards to differentiate risks for discussion… Video March 25, 2021 Collaboration Forum Series 4: Optimism in tough times (Week-10) The Future of Business: Part 2: Challenge your Normal Do you still believe in your company’s purpose? How will your people work together in the future? How will you work with clients? Do you need an office? Our corporate values and our working environment are undergoing their biggest change in over a century – how will you seize the opportunities this presents? Dan Foley from Kier… Load More
