Managed care company doubles down on automation, unlocking exponential value and transformation potential Download Organizations in the managed healthcare sector contend with ongoing claims payment challenges, among many others. Fragmented systems, manual claim auditing, payment errors and tedious reporting drain countless employee hours, and relentless regulatory demands bring pressures daily. As a result, managed care companies are understandably thirsty for ways to relieve the claims audit burden, even as many of them are not sure where or how to obtain that relief. Download The company was running dozens of manual claim reports. We were able to take those reports and consolidate them down into three Power BI dashboards. Once awareness about the capability of Power BI spread throughout business departments outside of claims audit, it created a buzz of innovation throughout the organization. Lindsay Gleeson Teamwork Brings Success The company banked on Protiviti’s deep expertise in the managed care sector and the success that came from the initial five-bot implementation. Thanks to a deep understanding of the company’s environment, its processes and its people, Protiviti and the company were able to scale the automation initiative to other areas of the organization - from audit and operations to compliance and HR. Design thinking exercises facilitated by Protiviti helped the client see the possibilities and connect their organizational dots. More than a single function success, the organization has seen its own significant potential for transformation with automation and data analytics.