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Almost every organisation around the world is trying to figure out what artificial intelligence (AI) offers and how to deploy it to move the business forward. A road map can help directors engage more effectively in these strategic conversations. With the emergence of generative AI (GenAI), organisations all over the globe are taking a close look at the tremendous promise AI offers in transforming various functions and activities — from the customer experience to cybersecurity to back-office functions in accounting and finance. AI is not only inspiring conversations on reimagining how the business operates, it is driving big bets by business leaders.

Thousands of Protiviti conversations with clients and hundreds of workshops and solutioning sessions have identified common questions being asked by many companies, notably:

• What constitutes “AI,” and what does it mean for our business?
• How can we determine the best use cases for applying it?
• How can we have confidence in the solutions we identify and their outputs?
• How do we stay abreast of the rapidly changing environment, both from a legal and regulatory standpoint, and from developments in the technology itself?