Retail Improving long-term resiliency and your ability to adapt Retail innovation and transformation has become the imperative for companies that want to remain relevant and competitive. Customer expectations and behaviors are driving incredible change across the retail sector. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organisations face a vast amount of challenges and opportunities.Protiviti helps retail organisations build supply chain resiliency, utilise data analytics to achieve market intelligence, and implement technology solutions and skillsets required for the adoption of new digital technologies — all while helping to meet growing customer and investor expectations around sustainability and social responsibility. Survey April 17, 2025 1 min read CPG and retail risk insights With the ongoing chaos of recent U.S. trade policies unsettling the global economy, retailers and CPG companies fear that tariffs, or even the threat of them, may cause inflation, reduced consumer spending, and a global recession. Long-term planning, strategic investments, and recruitment are the chief concerns for retail and CPG leaders, according to Protiviti's... Read more What we do Industry top risks Our services Sectors we serve Insights Client stories Connect with us Leadership Our services for Retail companies Pro Rightmark Square Digital Transformation From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organisations to reduce operational costs, process times, and manual mistakes. Pro Document Stack Supply Chain Management We help analyse and optimise supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilising intelligent automation to transform supply chains. Pro Briefcase Payment Solutions We follow industry trends closely and work with retailers to utilise emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience. Pro Legal Briefcase Environmental, Social, Governance (ESG) We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimising negative impacts on the environment. From here, we build systems to monitor sustainability programme objectives and to report comprehensively and transparently. Pro Document Consent Cloud and Emerging Technologies Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely. Pro Building office Data Privacy and Loyalty Programmes With the fast growth of e-commerce and an expansion of loyalty programmes, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programmes and ensure compliance with the growing list of privacy regulations to protect customer trust. Pro Tools Gear Finance Transformation We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth. Build resiliency. Leverage data analytics. Implement technology solutions. Retailers We help retailers including apparel and speciality, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programmes and payments, and to offer a personalised customer experience. Build resiliency. Leverage data analytics. Implement technology solutions. Featured insights INSIGHTS PAPER Top digital experience trends in 2025 and beyond 6 min read Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." INSIGHTS PAPER Protect Your Cloud Environment With CNAPP 8 min read In 2023, a prominent global technology firm experienced a significant security breach when sensitive production data was inadvertently restored in a development environment. This misconfiguration led to the exposure of credentials and customer data,... WHITEPAPER Beyond the Buzzword: Making Supply Chain Agility a Reality 9 min read Supply chain agility is a strategic urgency and should be backed by formalised tools and processes.The big picture: A persistent focus on cost impedes supply chain resilience and revenue assurance. Many organisations discover their supply chains are... INSIGHTS PAPER Best Practices for Building a Sustainable PCI DSS Compliance Programme 9 min read Creating and maintaining a sustainable PCI DSS compliance programme is a crucial and complex task for organisations to protect payment card transactions and uphold consumer trust. However, despite the PCI DSS standard being around for almost 20 years... PODCAST Podcast | Tax, Trade and Tariff Blind Spots in the Boardroom – with Frank Kurre and Lance Mangum 3 min read Our Blind Spots in the Boardroom series is focused on critical business issues that can significantly impact an organisation's strategy and operations, particularly those that the board and/or C-suite are not focused on at all or enough.In this... SURVEY 2024 Consumer Goods and Retail Finance Priorities 2 min read In this year’s survey, the finance leaders ranked financial planning and profitability analysis and reporting, strategic planning, routine reporting and closing activities, security and privacy of data, and process improvement as their top five... FLASH REPORT Trump 2.0: The First 100 Days – A Look at Industry Winners and Losers 24 min read When Donald Trump took office on January 20 as the 47th President of the United States, U.S. chief executive officers (CEOs) were looking forward to 2025 with renewed optimism based on the expectation that business conditions would improve. ... SURVEY 2025 Global Finance Trends Survey 1 min read Finance trends 2025 report outlines CFO priorities, AI adoption in financial services, and finance transformation driving the future of finance. Previous Article Pagination Next Article Pro System Security See the latest industry insights in our Consumer Products & Retail newsletter Sign up to stay up-to-date on industry news. Learn More Pro Briefcase Check out the Retail posts on the Protiviti View blog Find blogs relevant to your industry via Consumer Products & Services Read More Leadership Andrea Rista Andrea Rista is Director at Protiviti Italy and Protiviti Bulgaria, with focus on Business Risk Consulting, Corporate Governance and Internal Audit services.In Protiviti since 2004, he developed strong skills in internal audit, risk management, corporate governance, and ... Learn more Stan Oparanov Stan Oparanov is Director at Protiviti Milan and Protiviti Bulgaria. Stan is one of the leaders of Protiviti Bulgaria and focuses on the use of technology and innovation in management consulting, risk management, compliance and internal audit.He has strong ... Learn more
