Business-Centric Approach to Microsoft Copilot Adoption Drives Energy Company’s Operational Evolution

Delivering impressive results

Almost immediately, the client began seeing impressive results in Copilot adoption, an operational evolution of sorts as the use of available licenses increased by 32 percent. The organisation reported enhanced productivity, improved decision-making, and an overall increase in operational efficiency since the implementation. Employees embraced Copilot, integrating it into their daily activities, which fostered a culture of innovation and continuous improvement. Specifically,

• Copilot is saving users time: Each month, Copilot users are spending less time in meetings and sending fewer emails and chats compared to non-Copilot users
• Copilot actions tripled since the beginning of the programme, which is a result of new licenses being rolled out, training, office hours, outreach and Viva Engage community development to drive ongoing adoption.
• Copilot actions increased 161%

The client is now working on a Copilot roadmap with wider deployment, establishing a blend of persona and industry-based solutions. Anticipated solutions address business process transformation across multiple areas, including operational efficiency and cost optimisation, improving safety and compliance resiliency, and project management optimisation.

Introducing AI to daily operations

AI is coming to the workplace. A 2024 Work Trend Index Annual Report from Microsoft and LinkedIn found that “employees want AI and leaders are looking for a path forward . . . While leaders agree AI is a business imperative, many believe their organisation lacks a plan and vision to go from individual impact to applying AI to drive the bottom line. The pressure to show immediate ROI is making leaders inert, even in the face of AI inevitability.”

Many companies do not have processes in place to evaluate, select and drive adoption of AI tools. Yet AI is where the successful management of work is headed. It is the new skill businesses need to continue to grow and thrive. Introducing Copilot generates immediate impact on a company’s AI journey. For most employees, using Copilot will be their first AI experience in the workplace. Knowing that, it is important for organisations to have a strategic plan when implementing Microsoft Copilot.